We have installed a broad range of programs to ensure product quality and safety. These management systems address regulatory compliance, complaint handling, supplier evaluation, corrective and preventive action and customer satisfaction.
Products distributed by Beldico are in compliance with the European Directive on medical devices and are heavily regulated by the European Commission, health authorities and other regulatory authorities worldwide. Most of our suppliers are certified to ISO 13485 and/or 9001 (standards that provide a basis for quality management systems that satisfy international regulations).
Beldico uses a Complaint Handling System designed to improve product complaint processing and communication with our business partners. This Complaint Handling System is not only used to monitor the performances of the distributed products or to improve the product reliability/quality and the future product development of our suppliers, but is also a very important tool to evaluate and select our suppliers.
To deliver competitive advantages, Beldico uses a Supplier Evaluation chart. Suppliers are required to adhere to a policy which addresses risk management, product development, process evaluation, cost improvement, delivery performance and certification.
Beldico takes corrective actions whenever potential product quality or safety issues are identified. We focus on the systematic investigation of adverse events in an attempt to prevent their recurrence. Our internal processes are examined regularly and we establish an inventory and an evaluation of the risks. If it appears that some processes may lead to future possible gaps, adequate preventive actions are therefore being undertaken.
Customer satisfaction measurement is also a key performance indicator. Beldico has many customers, including physicians, biologists, nurses, purchasers, ... We are conducting performance surveys with these audiences to establish a benchmark for tracking our year-over-year performance moving forward.